Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Sushrusha Navneet Memorial Hospital collects, uses, discloses, and protects your personal and medical information.
Last updated: January 2025
1. Introduction
Sushrusha Navneet Memorial Hospital ("we," "our," or "us") is committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information when you use our website and services.
We comply with applicable data protection laws and medical confidentiality regulations to ensure your information is handled securely and responsibly.
2. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services.
Personal Information:
- • Name, contact information, and identification details
- • Medical history, health records, and treatment information
- • Insurance and payment information
- • Appointment preferences and scheduling information
- • Account credentials and profile information
Automatically Collected Information:
- • Device information and IP address
- • Browser type and version
- • Usage data and website interaction patterns
- • Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
Healthcare Services
To provide medical care, treatment, and healthcare services
Appointment Management
To schedule, manage, and communicate about appointments
Billing and Payment
To process payments and manage billing
Communication
To send appointment reminders, health information, and respond to inquiries
Legal Compliance
To comply with legal obligations and regulatory requirements
4. Information Sharing and Disclosure
We do not sell your personal or medical information. We may share your information only in the following circumstances:
- With Your Consent: We may share information when you have given explicit consent
- Healthcare Providers: We may share information with other healthcare professionals involved in your care
- Legal Requirements: We may disclose information when required by law or to protect rights and safety
- Service Providers: We may share information with trusted third-party service providers who assist in our operations
- Emergency Situations: We may share information in emergency situations to protect health and safety
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction.
These measures include encryption, secure servers, access controls, regular security assessments, and staff training on data protection.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
You have certain rights regarding your personal information, subject to applicable laws and medical record retention requirements:
Access
Request access to your personal and medical information
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your information, subject to legal requirements
Objection
Object to certain uses of your information
To exercise these rights, please contact us using the information provided at the end of this policy.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze website usage and improve our services.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Questions About Privacy?
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us
Email: privacy@sushrushahospital.org
Phone: +91 1800-123-4567 | Address: 123 Healthcare Avenue, Medical District, Mumbai 400001